Returns and refunds

Last updated: 8 September 2026

Policy at a glance

• Return window: 14 days from delivery.
• Change of mind: accepted on unmodified stock units; you pay the return haulage.
• Damaged, misdescribed or wrong item: we pay collection and return shipping.
• Report transit damage: within 48 hours of delivery, with photographs.
• Refund issued: to the original payment method within 10 business days of the unit being received and inspected.
• Restocking fee: none.

Returns window and condition

Stock containers may be returned within 14 days of delivery provided the unit is in the same condition as delivered and has not been modified, painted, cut, drilled, welded, lined, signwritten or fixed to a foundation. The unit must be empty and accessible for a tilt-bed collection from the same address it was delivered to.

How to start a return

1. Email sales@sctitancontainers.store with your order reference, photographs of the unit and a short description of the issue within 14 days of delivery.
2. We confirm in writing within two business days whether the return is accepted.
3. We book the collection ourselves and give you a collection window, so you never have to arrange a haulier or handle the unit yourself.
4. The unit is inspected on arrival at the depot and your refund is processed from that date.

Who pays for return shipping

• Change-of-mind returns: You pay the return haulage cost. We tell you the actual amount in writing before collection is booked, and it is deducted from your refund.
• Damaged, misdescribed or wrong item: We pay for collection and return shipping. You are not charged anything.
• Cancellations after dispatch: You pay the return haulage cost.
• Faulty fabrication or warranty work: We pay all transport both ways.

Damage or wrong item

Note any transit damage on the delivery paperwork and photograph it before the driver leaves where possible. Report it within 48 hours of delivery. We will repair, replace or refund at our discretion and at no cost to you, including all transport. Reports made after 48 hours are still reviewed, but transit damage becomes harder to evidence once the unit has been on site.

Non-returnable items

Modified, custom-fabricated and made-to-order units are built to your specification and cannot be returned once fabrication has started, except where they are faulty or do not match the agreed specification. Units that have been placed on a permanent foundation, altered or damaged after delivery cannot be returned. Normal surface wear, dents and paint markings on a used container that was described and graded as used are not faults.

Refunds

Approved refunds go back to the original payment method — card refunds to the card used, wire payments to the originating bank account — within 10 business days of the unit being received and inspected. Your bank may take a further 3-5 business days to show the credit. Because outbound shipping is free, there is no delivery charge to deduct: a change-of-mind return is refunded in full less the actual return haulage, and a faulty or misdescribed unit is refunded in full including the sales tax charged, with no deduction at all. We email a credit note showing exactly what was refunded and any haulage deducted.

Partial refunds

Where you prefer to keep a unit that has a cosmetic issue we did not describe, we can agree a price reduction in writing instead of a return. That is your choice, never a condition of the policy.

Exchanges

If you ordered the wrong size or grade, we can exchange the unit for a different one within the 14 day window. Delivery of the replacement is free; the return haulage of the original unit is paid by you unless the wrong unit was our error. Any price difference is invoiced or refunded.

Cancellations

You can cancel a stock order at no cost any time before it is loaded, and we refund the full amount including tax. Once the unit is on a truck the return journey has to be paid for, so a cancellation at that point is refunded less the actual haulage cost. Modified builds can be cancelled before fabrication starts, less any materials already committed.

If we cannot agree

Email sales@sctitancontainers.store and we will acknowledge within two business days. Nothing in this policy affects rights you have under applicable consumer law. See also our terms and conditions and delivery policy.

Contact for returns

Shipping Container Titan Distribution LLC, 250 Little Falls Dr, Wilmington, DE 19808. sales@sctitancontainers.store / (302) 666-4991, 9am–5pm Monday–Friday.